Introduction

This Privacy Policy governs the use of Sonch.in ("Website"), operated by VKITES ("we," "us," or "our"). We are committed to protecting your privacy under applicable laws, including India’s IT Act 2000, GDPR (for EU users), and COPPA (for U.S. minors). By using this Website, you consent to the practices described below.

Information We Collect

Personal Data:

• Identifiers: Name, email address, username
• Payment Data: Card details (processed securely via Razorpay; we do not store full payment information)
• Technical Data: IP address, device type, browser, usage patterns

Minors (Under 18):

• For users under 13 (COPPA) or 16 (GDPR), we require verifiable parental consent before collecting data.
• Minors aged 13-18 may only use the Website with parental oversight. Parents may review or delete their child’s data by contacting us.

Legal Basis & Purpose of Processing

We process your data to:

• Fulfill contracts (e.g., providing paid services)
• Comply with legal obligations (e.g., tax records)
• Pursue legitimate interests (e.g., fraud prevention, website improvements)

Data Sharing & Third Parties

We share data only with:

• Payment Processors: Razorpay (PCI-DSS compliant)
• Analytics: Google Analytics (anonymized data)
• Legal Authorities: When required by law

International Transfers: Data may be transferred outside your country with safeguards like GDPR Standard Contractual Clauses.

Data Security

We implement:

• SSL/TLS encryption
• Regular security audits
• Role-based access controls

Breach Notification: We will notify affected users and authorities within 72 hours of discovering a breach, as required by law.

Cookies & Tracking Technologies

We use:

• Necessary Cookies: For website functionality (no consent required)
• Analytics Cookies: Google Analytics (opt-out available)
• Marketing Cookies: Only with prior consent

Manage preferences via your browser settings or our cookie banner.

User Rights

You may:

• Access, correct, or delete your data
• Object to processing
• Request data portability
• Withdraw consent (where applicable)

Submit requests to contact@sonch.in. We respond within 30 days.

Data Retention

We retain data:

• Until account deletion (for users)
• 7 years (for payment records, per tax laws)
• Until consent withdrawal (for marketing)

Children’s Privacy (COPPA/GDPR-K)

For minors under 13 (U.S.) or 16 (EU):

• We collect data only after obtaining parental consent via email verification.
• Parents may revoke consent or request deletion by contacting us with proof of guardianship.

Changes to This Policy

Updates will be posted here with a revised effective date. Material changes (e.g., new data uses) will be notified via email or in-app alerts.

Contact Information

Data Controller: VKITES
Email: info@sonch.in
Registered Address: Capital Cinema Campus, Near Roadways, Raebareli, Uttar Pradesh, India, 229001

We aim to respond to all inquiries within a reasonable timeframe.